A patient is expressing their anger to the medical assistant about the wait time to see the provider. Which of the following actions should the assistant take?
Call for the provider.
Speak to the patient using a low tone of voice.
Tell the patient to calm down.
Respond in the same tone as the patient.
The Correct Answer is B
A. Call for the provider. Calling for the provider may not address the immediate concern of the patient’s anger and can escalate the situation if not handled calmly first.
B. Speak to the patient using a low tone of voice. Speaking in a calm and low tone can help de-escalate the situation and show that the assistant is attentive and empathetic.
C. Tell the patient to calm down. Telling a patient to calm down can come across as dismissive and may worsen their frustration.
D. Respond in the same tone as the patient. Matching the patient’s angry tone is unprofessional and can escalate the situation further.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
A. Cotton balls: Cotton balls are not required for the autoclave process and do not aid in sterilization.
B. Masking tape: Masking tape is not used in the autoclave process; it does not contribute to the sterilization of instruments.
C. Tap water: Tap water is not recommended for use in autoclaves; distilled or deionized water is preferred to avoid mineral deposits.
D. Sterilization indicators: Sterilization indicators (such as indicator strips or tape) are used to confirm that the autoclave has reached the necessary temperature and pressure for effective sterilization.
Correct Answer is C
Explanation
A. Share personal experience with the patient: Sharing personal experiences is not appropriate and does not provide professional support or resources.
B. Refer the patient to another provider: While referral might be necessary, it’s important to first provide immediate support and resources, such as community organizations.
C. Provide a list of relevant community organizations: Providing a list of community organizations that offer support and resources for victims of partner violence is a helpful and appropriate action.
D. Counsel the patient on the situation: Counseling should be provided by a trained mental health professional; the medical assistant should provide support by referring the patient to appropriate resources.
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