A nurse tells the unit manager, "I am tired of all the changes on the unit. If things don't get better, I'm going to quit." Which of the following responses by the unit manager is appropriate?
"So you are upset about all the changes on the unit?"
"You should file a written complaint with hospital administration."
"Just stick with it a little longer. Things will get better soon."
"I think you have a right to be upset. I am tired of the changes, too."
The Correct Answer is A
It demonstrates active listening on the unit manager and willingness to understand the root cause of the dissatisfaction.
B. It shows unwillingness to understand and address issues at that level
C. It is inappropriate as it undermines the concerns of the nurse
D. It is not appropriate for a unit manager to say that as it shows the inability to offer solutions for the staff problems.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is A
Explanation
A. this is the correct choice because this situation is the most urgent and requires immediate action. The charge nurse should prioritize the new admission and assign a staff nurse to receive the report and prepare the room for the client. The charge nurse should also ensure that the client's needs are met and that the admission process is smooth and efficient.
B. This is not the correct choice because this situation is not as urgent as the new admission and can be addressed later. The charge nurse should plan the staffing for the shift and arrange for replacements or reassignments if necessary. The charge nurse should also communicate with the staff members who called in and document their reasons for absence.
C. the medication error report can be done later
D. transport to occupational therapy is not urgent and can wait
Correct Answer is ["B","C","E"]
No explanation
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