A nurse at Cedar Bend Hospital always seems to forget her password. As a solution, she has written her password on a piece of paper and keeps it taped to her monitor at the nursing station for ease of access. A patient noticed the note with the password and, when the nurse was away from her desk, he accessed his own records.
What could have been done to prevent protected health information from being compromised in this scenario?
The nurse should use a more complex password that includes a combination of numbers, letters, and symbols.
The nurse should keep her password in a private location that only she can access.
The hospital should ask all employees to change their password frequently.
The hospital should require all employees to download antivirus software onto their work computers.
The Correct Answer is B
A. The nurse should use a more complex password that includes a combination of numbers, letters, and symbols. – A complex password is generally good security practice but doesn’t help if the password is left in an accessible place.
B. The nurse should keep her password in a private location that only she can access. – Keeping the password in a private, secure location would prevent unauthorized access, ensuring it’s not visible to patients or others.
C. The hospital should ask all employees to change their password frequently. – Regularly updating passwords can help prevent security breaches but doesn’t solve the issue of visible passwords.
D. The hospital should require all employees to download antivirus software onto their work computers. – Antivirus software helps with malware protection but doesn’t prevent unauthorized access due to visible passwords.
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Related Questions
Correct Answer is A
Explanation
A. Utilize mobile texting to communicate information about appointments. – Mobile texting is a quick and effective method to communicate appointment details, allowing patients to receive reminders directly on their phones.
B. Utilize traditional phone calls to schedule appointments. – While phone calls can be effective, they are less efficient for reminders compared to texting or electronic communications, which can be sent in bulk.
C. Utilize emails to communicate information about appointments. – Email is a valid option, but it may not be checked as frequently as text messages, making it less immediate for some patients.
D. Show the patient how to use their patient portal to schedule and check for appointments. – While the patient portal is a useful tool, it requires the patient to actively log in and may not provide timely reminders like texting would.
Correct Answer is D
Explanation
A. The hospital should program the computers to require two-factor authentication when logging in to the protected health information system. – Two-factor authentication strengthens security by requiring an additional form of verification. However, it doesn't directly prevent the issue of leaving accounts logged in or saving passwords.
B. The hospital should install anti-virus software on all the computers. – Anti-virus software protects against malware but does not address issues related to account security or auto-login risks.
C. The hospital should program the computers to automatically log each employee in and out of the protected health information system. – Automatically logging users in and out sounds efficient but could create privacy issues if left unattended.
D. The hospital should remove the option to allow employees to save their login credentials on all the computers. – Disabling the option to save login credentials would prevent the next user from accessing a previous user’s account, directly addressing the issue of unintended access when one user leaves a station.
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