A medical assistant is reviewing the chart of a patient who has arteriosclerotic heart disease. In which of the following references should the assistant look for You are logged in as PAM appropriate diagnostic code?

A. Add thixotropic gel to the tube after venipuncture: Thixotropic gel is used in specific tubes for separating serum or plasma from blood cells and should be added during the manufacturing process, not after venipuncture.
B. Place the tubes in the centrifuge to chill after venipuncture to separate blood cells: Tubes should not be chilled before centrifugation unless specified by the test requirements. Most tubes are centrifuged at room temperature.
C. Invert additive tubes multiple times after filling the tube: Inverting additive tubes multiple times ensures proper mixing of the additive with the blood, which is crucial for accurate test results.
D. Mix the anticoagulant in the tube after filling the tube: The anticoagulant should be mixed by inverting the tube immediately after filling it, not after the fact.
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A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.