A medical assistant is interviewing a patient who is visibly angry. Which of the following actions should the assistant take?
Speak in a neutral tone.
Speak louder than the patient.
Disregard the patient's mood.
Ask the patient to reschedule.
The Correct Answer is A
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
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Correct Answer is B
Explanation
A. 116° C (240° F): This temperature is not sufficient for effective sterilization; it is below the standard required.
B. 121° C (250° F): The minimum temperature for proper sterilization in an autoclave is 121° C (250° F), which is required to achieve effective sterilization.
C. 100° C (212° F): This temperature is not sufficient for sterilization, as it only reaches the boiling point of water.
D. 149° C (300° F): This temperature is higher than necessary for standard autoclave sterilization, though it is effective.
Correct Answer is B
Explanation
A. Thoracentesis: Thoracentesis is a procedure to remove fluid from the space between the lungs and the chest wall; it is not a reconstruction.
B. Rhinoplasty: Rhinoplasty is a surgical reconstruction of the nose, often performed for cosmetic or functional reasons.
C. Appendectomy: Appendectomy is the surgical removal of the appendix, not a reconstructive surgery.
D. Colotomy: Colotomy is the surgical incision into the colon, not a reconstructive procedure.
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