A medical assistant is interviewing a patient who is visibly angry. Which of the following actions should the assistant take?
Speak in a neutral tone.
Speak louder than the patient.
Disregard the patient's mood.
Ask the patient to reschedule.
The Correct Answer is A
A. Speak in a neutral tone: Using a neutral tone helps de-escalate the situation and shows that you are calm and professional, which can help soothe an angry patient.
B. Speak louder than the patient: Speaking louder can escalate the situation further and increase the patient’s frustration.
C. Disregard the patient's mood: Disregarding the patient’s mood can make them feel ignored and may worsen their anger.
D. Ask the patient to reschedule: Asking the patient to reschedule may be appropriate in some cases but does not address the immediate issue of handling their anger effectively.
Nursing Test Bank
Naxlex Comprehensive Predictor Exams
Related Questions
Correct Answer is D
Explanation
A. Peripheral artery disease: While peripheral artery disease affects blood circulation, it is not typically an indication for an EKG.
B. Anemia: Anemia is a condition involving low red blood cells and is not a direct indication for an EKG.
C. Diaphoresis: Diaphoresis (excessive sweating) alone is not a specific indication for an EKG.
D. Arrhythmia: An EKG is used to diagnose and monitor arrhythmias (irregular heartbeats) and other heart-related conditions.
Correct Answer is C
Explanation
A. Apply the patch with sterile gloves. Sterile gloves are not required when applying a transdermal patch; clean, non-sterile gloves are sufficient to avoid contamination.
B. Apply the new patch in the same location as the old one. Transdermal patches should be rotated to different sites to avoid skin irritation, so applying the new patch in the same location is not recommended.
C. Write the date and time on the patch with each application. Writing the date and time on the patch is essential for tracking when the patch was applied and when it needs to be changed, making this the correct action.
D. Reinforce damaged patches with adhesive tape. Damaged patches should not be reinforced with tape, as this could alter the drug's delivery. Instead, the patch should be replaced.
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